Last updated: June 27, 2025
This Privacy Policy describes how Lutcraft (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lutcraft.com (the “Site”), or otherwise communicate with us. “You” and “your” refer to any visitor, user, or customer interacting with our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted here along with the updated “Last updated” date.
What Information We Collect
Directly from You:
- Contact details: name, address, phone number, and email
- Order info: billing/shipping address, payment details, items purchased
- Account info: username, password, account preferences
- Support: any content shared via customer support
Automatically Collected (“Usage Data”):
- IP address, device and browser info
- Interaction data with our Site and Services
- Cookies and similar technologies
From Third Parties:
- WooCommerce and WordPress plugins used to operate the Site
- Payment providers (e.g., Stripe, PayPal)
- Analytics and marketing tools
How We Use Your Information
Service Fulfillment:
- Process transactions and manage orders
- Deliver purchased digital goods
- Provide customer support and manage accounts
Marketing & Advertising:
- Send promotional emails or newsletters
- Show relevant ads on our Site or third-party platforms
Security & Fraud Prevention:
- Protect against fraudulent use of our services
- Ensure secure user sessions
Improvement of Services:
- Optimize website performance
- Analyze user behavior for better experience
Cookies
We use cookies to operate and personalize the Site. Some are essential, while others help us improve the user experience or support marketing. You can manage your cookie preferences via your browser settings.
Sharing of Personal Information
Your information may be shared with:
- WooCommerce and integrated plugins
- Payment processors
- Marketing and analytics partners
- Fulfillment and customer support providers
We do not sell your personal data. Any sharing is for necessary business operations or with your consent.
User Generated Content
If you post reviews or other content on public parts of the site, it may be viewed by others. We are not responsible for how third parties may use that content.
Third Party Links
Our Site may link to external websites. These sites are not governed by this Privacy Policy. Please consult their privacy policies directly.
Children’s Data
Our Services are not intended for children under 16. We do not knowingly collect data from minors. If you believe your child has shared personal data, please contact us for deletion.
Data Retention & Security
We retain your information as long as necessary to fulfill purposes described above, comply with legal obligations, or resolve disputes. While we implement safeguards, no online transmission is 100% secure.
Your Rights
Depending on your jurisdiction, you may have rights to:
- Access or delete your data
- Correct inaccurate data
- Opt-out of marketing
- Withdraw consent
To exercise any of these rights, please contact us at [email protected]
International Transfers
If you are located outside of the EU/EEA, your data may be transferred internationally. We rely on Standard Contractual Clauses or other legal mechanisms for such transfers when required.
Contact
For questions or requests related to this Privacy Policy:
Email: [email protected]
Lutcraft is the controller of your personal information unless stated otherwise.
Thank you for trusting Lutcraft.